Get in touch with Big Travel

Quick replies

Fast

Support

Online

Available

24/7

Message us and a suitable specialist will join you to help plan your trip, choose the right services and answer all your questions.

Get in touch with Big Travel — photo 1

How Big Travel can help

Frequently asked questions about working with Big Travel

How do I contact a Big Travel advisor?

Click the "Chat with us" button and send us a message in your preferred messenger. Tell us which service and country you are interested in.

What services can I book with Big Travel?

We can help you book tours, airport transfers, taxis, car rental, accommodation, yachts and boats, and arrange visas and other travel services.

Which countries does Big Travel operate in?

We operate in popular travel destinations in Asia and other regions. To check whether a specific service is available, ask a travel advisor.

Can I get a consultation for free?

Yes. Our travel advisor will answer your questions, help you find the right option and give you an estimated cost.

How do I request a service?

Tell your travel advisor the country, city, travel dates, number of travelers and your preferences. Then we will check availability and suggest options.

Can I book several services at once?

Yes. For example, you can book an airport transfer, accommodation, a car and tours at the same time.

How do I pay for a booking?

Once all details are agreed, our travel advisor will send available payment options and let you know the deposit amount.

How will I know my booking is confirmed?

After payment, you will receive a confirmation and all the necessary information: date, time, meeting point, the service provider's contact details and service details.

Can I change or cancel my booking?

Change and cancellation terms depend on the service you choose. Let your travel advisor know about any changes as early as possible so we can suggest a possible solution.

Can I get help while I am travelling?

Yes. You can chat with us if you need an extra service, advice or help with an existing booking.

What should I do if I have an urgent question?

Message us in the Big Travel chat and include your booking number or booking details. Our team will check the information and help you solve the issue.